Owned by Inchcape Shipping Services (ISS) since 2007.
Early on there was a realisation that the investment was a poor fit within ISS.
ISS has changed their operating model almost every year and had approx. 8 MD’s run the company since 2007.
Poor customer contracts had been constructed due to lack of contract compliance and governance.
Captive customer base; however, customers started to lose faith in the operating model.
Volaris bought ShipNet in March 2017 as the customer base was strong and the organisation had the potential to evolve.
Pragmatic mindset on listening and engaging with the customer established using learning and best practices from Volaris group.
Robust governance processes established for contract management and contract pricing resulting in lesser leakage of revenue.
Multiple talent and leadership touchpoints and programs rolled out across our employee base.
Executive leadership coached by Volaris Portfolio Management team.
Insights provided related to cost benchmarking and valuable R&D practices within the industry that supported optimisation efforts.
ShipNet produced the best financial results (Revenue, EBITDA, EBITDA %) that it ever had over the last 10 years of trading.
Talent was nurtured, and people become more passionate about making the business more successful.
Customers valued honest, transparent conversations coupled with solutions that would make a difference. Two major customers turned around from writing off ShipNet to becoming ShipNet‘s most valuable long-term partners.
R&D team organised better and working towards producing better quality products.
Organisation now has a clear focus on its 5-year outlook, goals and priorities.