Account Manager

 Account Managers with a passion for customer success – come and join our great team at Shipnet! (We are part of Volaris Group and Constellation Software Inc).

We are really proud that most of our products launched in recent years were the result of our collaboration with customers, so our customer relationships mean everything to us. As an Account Manager, you will be responsible for building and maintaining strong relationships with our customers in the shipping industry as we continue to innovate and provide cutting-edge shipping software solutions globally.

This is a UK-based remote role, offering you the flexibility to work from home while serving our customers and contributing to the growth of our company. Please see the job listing below for more details – we look forward to hearing from you!

‍

Job Description:

We are seeking a highly motivated and experienced Account Manager to join our team at Shipnet. As an Account Manager you will be directly responsible for owning a portfolio of customers, to manage and grow those relationships and to ensure the Shipnet customer experience is a great one.

Benefits:

• Salary £40 - £45k depending on experience
• Flexible work-from-home arrangements with travel opportunities when required.
• Comprehensive benefits package, including health insurance, health cash plan, life assurance, critical illness cover, income protection, Health Assured EAP and pension scheme.
• 25 days holiday + bank holidays + 3 day Christmas shutdown + buy/sell holiday scheme
• Ongoing training and professional development opportunities – we place a huge focus on investing in our people.
• A supportive and collaborative team environment.
• Opportunities for career growth and advancement.

To apply, please send your resume and a cover letter outlining your relevant experience and why you are a suitable candidate for this role.

‍

Customer Relationship Management:

• Serve as the primary point of contact for assigned customers
• Build and maintain long-term relationships with customers, ensuring their satisfaction and loyalty.
• Understand customers' unique needs and goals to provide tailored solutions and support.

Customer Retention:

• Implement strategies to reduce customer churn and ensure long-term partnerships.
• Monitor customer satisfaction and loyalty.

Account Growth:

• Identify opportunities for upselling or cross-selling our products and services.
• Collaborate with the sales team to achieve revenue targets.

Issue Resolution:

• Address customer inquiries, concerns, and issues promptly and professionally.
• Escalate technical or complex issues to the appropriate team for resolution.

Reporting and Analytics:

• Maintain accurate records of customer interactions and transactions.
• Provide regular reports to track account performance and provide actionable insights.

Feedback and Improvement:

• Gather customer feedback and communicate it internally for product enhancement.
• Suggest process improvements to enhance the customer experience.

‍

What we are looking for

• Proven experience in Account Management, preferably SaaS
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and remotely while maintaining high productivity.
• Proficiency in using CRM software and Microsoft Office Suite.
• Knowledge of the shipping industry is a plus.

If you are a proactive and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of Shipnet as we continue to innovate and provide cutting-edge shipping software solutions to our customers.

‍